FAQS

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Here you find a list of the most frequently asked questions. If your question is not listed or for any further information please feel free to contact us.

We are a professional martial arts supplies manufacturer located at China Tai Chi birthplace – Mount Wudang, Shiyan City 442700, Hubei Province since 2008.

Of course! We welcome customers from all over the world to visit us. We are located at the foot of Wudang Mountain (the most famous Taoist holy site in the world and World Natural and Cultural Heritage Site), every year there’re more than 1,000 foreign students study martial arts here. You can come to visit us and also experience traditional Tai Chi and Wudang Kung Fu for free.

We have more than 40 skilled workers in our factory.

We are focusing on the design and production of Karate, Taekwondo, Tai Chi&Wudang, Shaolin KungFu and Wing Chun uniforms, belts, sparring gear, weapons and training equipment.

Yes, we can. We do as your customized Logo, Graphic, Color, Size, Fabric, Design, Label and packing etc.

Actually more than 80% of our products are customized for customers from all over the world.

Yes, we have the professional Karate supplies design team, we can provide you perfect design as all your requests.

Yes, we have some martial arts products in stock with low MOQ and fast delivery. You should find this information on every product page.

We provide stock sample for free, you only need to pay the shipping cost.

If you want to custom your logo, graphic and text etc, he sample cost need to be negotiated.

It depends on different products, you can choose to purchase a single product, but usually the price of a single product is more expensive.

We accept Paypal payment on our official store https://www.KoowuSports.com. For more payment information you should check our Payment Methods page.

Stock sample lead-time: within 3 workdays.

Custom sample lead-time :  7-10 workdays after design confirmed.

Mass production lead time : 15-30 days after get your deposit.

Some special customized products need more time, you should find lead time information on each product page.

If products are with our own logo and with our own article number and our own package. Of course, they have a fixed quality standard.

Always a pre-production sample before mass production;

Always final video Inspection before shipment.

Usually we ship products by air freight and ocean freight. Common logistics companies are UPS, DHL, TNT and FedEx. Read more about International Shipping.

If you haven’t received a refund yet for more than 10 business days, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us to get help.